Refund & Returns Policy
Last Updated: January 12, 2026
Thank you for shopping with Wholesale Pallet Sales. We are committed to providing quality liquidation inventory and excellent customer service. Please review our Refund & Returns Policy before placing your order.
Definitions & Interpretation
Throughout this policy, the terms “Company”, “We”, “Us”, and “Our” refer to Wholesale Pallet Sales, located at:
17530 Valley Blvd
Bloomington, CA 92316
United States
“Goods” refers to all liquidation pallets, truckloads, wholesale merchandise, and related products offered for sale through our website.
Order Cancellation
Orders may be cancelled before they have been processed or shipped.
- Orders already prepared for shipment cannot be cancelled.
- Freight orders that have been loaded are considered final.
- Please contact us immediately if you need to request a cancellation.
Return Conditions
Because liquidation merchandise varies from shipment to shipment, all pallets are generally sold AS-IS.
Returns may only be approved if:
- An incorrect order was shipped.
- The shipment arrived with documented freight damage.
- The shipment was incomplete due to our error.
- The return request is approved by our customer support team.
Approved return requests must be submitted within 30 days of delivery.
Non-Returnable Items
- Liquidation pallets sold as-is
- Customer return pallets
- Open-box merchandise
- Shelf-pull inventory
- Truckload purchases
- Special-order products
- Clearance merchandise
- Products altered or resold after delivery
Refund Information
- Approved refunds are processed within 14 business days.
- Refunds are issued using the original payment method.
- Shipping and freight charges are non-refundable unless the error was ours.
- Returned merchandise must pass inspection before a refund is issued.
Freight Damage Claims
- Inspect your shipment upon delivery.
- Record any visible damage before signing.
- Take photographs of damaged freight.
- Report damage within 48 hours.
- Keep all original packaging until your claim is reviewed.
Contact Us
If you have any questions regarding our Refund & Returns Policy or need assistance with your order, our support team is happy to help.